About these terms
These terms cover your use of the AshbyIT client portal at portal.ashbyit.co.uk. The portal is run by AshbyIT. AshbyIT is run by Elliot Doughty, a sole trader.
The portal is part of the service we provide to your business, so these terms sit alongside the terms of business between AshbyIT and your business. If anything here conflicts with those terms of business, the terms of business win.
By logging in, you agree to these terms.
Who can use the portal
- The portal is for people at our client businesses who we’ve given a login to.
- Your business decides who should have access and what they can see. There are two levels: full access (documents such as invoices, contracts and reports, plus the IT hub), usually for owners and managers, and IT hub only, usually for staff.
- Your business is responsible for telling us when someone joins, changes role or leaves, so we can add, change or remove their access.
Your login
- Your login is personal to you. Don’t share it with anyone, including colleagues.
- Use a strong password that you don’t use anywhere else.
- If you think someone else knows your password or has used your account, change your password and tell us straight away on 07762 677626.
- To protect you and our other clients, we may suspend an account if we think it has been misused or someone else is using it. We’ll tell your business when we do this.
What’s in the portal
- The portal holds copies of documents we share with your business, such as invoices, contracts, reports and guides, along with your business’s IT hub.
- The original documents are the ones we send you by email or through our accounting system. If a copy in the portal ever differs from the original, the original applies.
- The portal isn’t designed for sensitive information. We won’t put passwords, bank details or personal information about your staff or the people you work with in it, so please don’t ask us to.
- Keep your own copies of anything important. The portal isn’t a backup or long-term archive.
Using the portal properly
Please don’t:
- try to access information that isn’t meant for you, including other clients’ information
- try to test, probe or get around the portal’s security
- upload, or try to upload, anything harmful, such as viruses
- use the portal or its contents for anything other than your business’s dealings with AshbyIT
If you notice something that looks wrong, such as a document that isn’t yours, please tell us straight away and don’t share it.
Availability
We aim to keep the portal available at all times, but it may occasionally be unavailable, for example during maintenance or because of a problem with our hosting provider. We can’t guarantee it will always be available or free of faults. If you need a document and can’t get to the portal, email [email protected] and we’ll send it to you.
When access ends
- When someone leaves your business, we’ll remove their access once you tell us.
- If your business stops working with us, we’ll remove all of your business’s logins and delete the contents of your portal within 90 days, unless we need to keep something for legal or accounting reasons. Please download anything you want to keep before then.
Our responsibility
We take reasonable care to keep the portal secure and its contents accurate. Our responsibility to your business is set out in the terms of business. Nothing in these terms limits any responsibility that can’t be limited by law.
Changes to these terms
We may update these terms from time to time. We’ll tell your business about any significant change, and the latest version will always be on this page.
Last updated: 14th November 2026
Questions
Email [email protected] or call 07762 677626.